Contact and support
How to reach us, and what to send.
Product support email
Signed-in customers
Owners can send a support request from Support inside the application. That routes the request to the operator with your business already identified.
Billing support
Payments, invoices, taxes and refunds are handled by Paddle as merchant of record. Billing questions can go to Paddle buyer support, or to our support email and we will route them.
https://paddle.net
Response window
We aim to reply within 3 business days.
Reporting a security issue
Email the support address with “Security” in the subject and a description of the issue. Please do not include passwords, PINs or card numbers.